3.1 What type of accounts does MyAhmed offer to its customers?

Currently, MyAhmed only offers a residential account. All features that are currently programmed into the app are available to all customers and are free of charge.

3.2 Can I open junior accounts for my kids under a main adult account?

At present MyAhmed does not offer junior accounts. All account-holders must be 18-years-old or older.

3.3 Can I open a professional/business account?

Currently, MyAhmed only offers a residential account. We currently only allow one account per person.

3.4 How many accounts can I open using a single address?

You can only open one account per person. There can be a maximum of three accounts registered to the same address.

3.5 How do I deposit cash into my account?

Visit a PayPoint outlet with the cash you want to deposit and your Visa Debit card. You can pay up to £249 per day into your account. You can find your nearest PayPoint outlet using this link

3.6 How can I check my balance?

You can check your MyAhmed account by accessing it securely through your MyAhmed app. Once you’ve logged in, go to Accounts on the menu and your available balance will be shown.

3.7 How much money can I keep in my balance?

The maximum amount of money you can keep in your balance is £10,000.

3.8 When does my debit card expire?

Your card will be valid for 36 months. We will send you a new card automatically when your card is due to expire.

3.9 How much money can I withdraw from an ATM daily?

There is a maximum daily ATM withdrawal limit of £250.

3.10 How long does it take to receive my debit card by mail?

You will receive your MyAhmed debit card within 10 working days of placing a request.

3.11 Can I use my debit card for security deposits (i.e. car rental, hotel booking)?

It is possible to use your MyAhmed card for security deposits provided you have enough funds in your account to cover the costs.

3.12 Where can I find my IBAN?

You can find your IBAN number in the app, under account information.