What type of account does MyAhmed offer to its customers?

Currently, MyAhmed offers a personal e-money account. More will be coming soon, inshAllah!

Can I open junior accounts for my kids under a main adult account?

Junior accounts are such a great idea. Kids should certainly learn to manage their finances early on. Unfortunately, we cannot offer junior accounts at the moment – every account holder must be 18-years-old or older.

Can I parallel open a professional/business account?

Not yet, but we’re building it. We just want to make sure we get everything right on the individual accounts front before we release business accounts.

How many accounts can I open using a single address?

Three. We limit it at that for regulatory compliance reasons.

How do I deposit cash into my account?

The easiest way is using Open Banking. Simply:
Select your existing bank
Enter an amount to transfer
Send the funds with one simple tap
(BTW, we don't store your bank's login details. Your data is your data - safe & secure)

You can also use the 'tried-and-trusted' way with your sort-code and account number.
If you have some cash you'd like to store away, head to any of the 28,000 Paypoint locations to add funds that way*.

* There's a deposit limit of £249 per week.

How can I check my balance?

On your MyAhmed app. Simply log in and go to 'Accounts'.

How much money can I keep in my account?

You can hold up to £10,000. That limit will increase with time… as we all get wealthier inshAllah!

When does my debit card expire?

Cards expire every 36 months. But don't worry, we'll automatically send you a new one well before your card expires.

Can I use my MyAhmed debit card to withdraw cash from any ATM?

A MyAhmed card is a Visa-approved debit card that can be used worldwide to withdraw cash from any ATM that accepts Visa.

How much money can I withdraw from an ATM?

We have a daily withdrawal limit of £250 to keep you safe from fraud. This limit is for withdrawals from ATMs and point of sale 'Cash Back' (like when you make a purchase at a supermarket and ask the teller for cash… back). The £250 limit is for the sum of the two methods of withdrawing money on any given day.

How long does it take to receive my debit card by mail?

You'll receive your card within 4 business days of opening your account with us.

Can I use my debit card for security deposits (car rental, hotel booking...)?

Absolutely, as long as there’s enough money in your account to cover it.

Where can I find my IBAN?

You can find your IBAN number in the app, under "Account" there's an Information button. All your account details are there.

Is there anything I can’t buy with my MyAhmed card?

You can buy anything, as long as its legal!